manuais Toshiba Strata CS

Toshiba Strata CS Manual do Utilizador (249 páginas)

Marca: Toshiba | Categoria: Auriculares | Tamanho: 2.98 MB |

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Índice

Client User Guide

1

Publication Information

2

STRATA CS CLIENT USER GUIDE

10

CONTENTS

11

INTRODUCING STRATA CS

13

Using the telephone

14

Strata CS documentation

16

Document Printed

17

Acrobat (PDF)

17

Technical support

18

-MAIL GREETING

19

The active greeting

21

Greeting Commands

22

Available space for greetings

23

PLACING CALLS ON THE PHONE

25

Switching between calls

28

Redialing the last call

29

Returning the last call

29

255*75*119*49

30

ANSWERING AND HANDLING CALLS

31

THE PHONE

31

Call announcing

32

Call waiting

33

Flash 8 to answer the call

34

*99. This command can

34

Sending a call to voice mail

37

Creating a conference call

37

Using hands-free answering

39

Using voice-first answering

40

Voice Message Commands

45

Replying to a message

46

Forwarding a message

46

Calling back a message

47

Use after recording a message

48

USING STRATA CS AT A REMOTE

51

Logging in at a remote phone

52

Using ** instead of Flash

54

Logging off at a remote phone

54

Accessing the Web Client

55

USING THE STRATA CS CLIENT

57

Overview of the Client views

58

Changing your password

61

The menu bar

62

The toolbar

62

The view bar

63

The Folder List

63

The status bar

63

The Strata CS Client Views

64

Using commands in a view

66

Managing items in the views

67

Renaming items

68

Cutting and pasting items

68

Copying and pasting items

69

Dragging and dropping items

69

Printing items in views

71

Private and public folders

72

Using the Folder List

72

Managing folders

73

Viewing public folders

74

Managing the Deleted folder

74

Viewing shared folders

77

Deleting shared items

77

Using voice file bookmarks

78

Exporting the Extensions view

82

Exporting the Call Log

83

USING PERSONAL STATUS

85

Advanced in

87

Icon Status Description

88

Changing your active settings

94

Using the Where I Am default

97

USING THE EXTENSIONS VIEW

99

Extension view tabs

100

Extensions view columns

101

TRATA CS CLIENT USER GUIDE

102

RECEIVING AND HANDLING CALLS

103

THE CLIENT

103

The Call Monitor view

105

Call Monitor view panes

106

Call Monitor view tabs

106

Double-clicking calls

108

Taking the call

108

Putting a call on hold

110

Transferring a call

111

Recording a call

113

Parking a call

114

Unparking a call

114

Muting a call

115

Playing a caller’s name

115

Creating notes about a call

115

Customized ring patterns

116

Viewing shared calls

117

PLACING CALLS IN THE CLIENT

119

Dial field:

122

Call using drop-down

122

Checking a phone number

124

Ending a conference call

129

WORKING WITH VOICE MESSAGES

131

The Voice Messages view

132

System tray button

134

Stutter dial tone

134

New message tone

134

Schedule entries

137

Forwarding a voice message

140

Replying to a voice message

141

E-mailing a voice message

142

Broadcasting voice mail

142

Deleting voice messages

143

Hiding and showing notes

144

Space for greetings

146

Greetings and personal status

146

The Greetings view

147

Recording a new greeting

148

E-mailing a greeting

148

USING THE CALL LOG VIEW

149

Call Log view columns

150

Column Description

151

Viewing call details

152

Tools > Reports

155

CALL FORWARDING AND ROUTING

157

The Where I Am default

158

1 to accept the call. You

163

The Routing Lists view

164

Creating a new routing list

165

Routing calls to workgroups

169

MANAGING CONTACTS AND

173

Using contacts folders

174

Private and public contacts

175

Entering a new contact

176

Sharing your contacts

179

Identifying contacts by name

180

Delete and then click OK

182

The Workgroups view

187

Creating a workgroup

187

Calling a workgroup

188

USING CALL RULES

189

Call Rules overview

190

Name field

192

Enable this Call

192

Setting caller conditions

193

Setting schedule conditions

193

Specifying custom hours

194

WORKING AS A CALL CENTER

199

Basic call center terminology

200

Signing in

201

Signing out

201

Taking a break

202

Using the Call Monitor tabs

203

Wrap-up time

204

Marking all calls

205

CUSTOMIZING YOUR CLIENT

207

Recording a voice title

208

Changing ring patterns

213

Customizing columns

217

Resizing columns

218

Sorting by column

218

Feature Description See

219

TELEPHONE COMMANDS QUICK

221

Call Handling Commands

222

Quick call commands

222

Logging in

225

Personal Status commands

227

-LINE SWITCHES

229

REPORTING PROBLEMS

231

Start > Run

232

Browse and select the

233

I-3 INDEX

237

I-5 INDEX

239

I-7 INDEX

241

I-9 INDEX

243

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